AEROJETWAY AIRPORT SERVICES
The Management of AEROJETWAY AIRPORT SERVICES, a company dedicated to providing handling services—including administrative ground assistance and supervision, passenger assistance, and ramp operations support—has approved this Quality Policy to serve as a guiding framework for how our organization and all its members develop and direct all activities, responsibilities, and relationships. This policy is founded on satisfying the needs and requirements of our clients and users, committing to professional excellence, and delivering services that meet the expectations of all our stakeholders.
At AEROJETWAY AIRPORT SERVICES, we consider the continuous improvement of our service quality and stakeholder satisfaction among our core values. We integrate dialogue and mutual understanding with stakeholders into our governance strategies, incorporating their requirements and expectations into our objectives as a fundamental pillar of our mission, vision, and values.
As part of Management's commitment and leadership, AEROJETWAY AIRPORT SERVICES has allocated the necessary resources, responsibilities, and mechanisms to ensure the proper implementation, development, and sustained continuous improvement of a QUALITY MANAGEMENT SYSTEM aligned with the requirements of the international standard ISO 9001:2015.
Our Management System (MS) is designed and implemented through concrete actions defined in policies, procedures, controls, and specific measures. It undergoes periodic evaluations and reviews, with the following key commitments:
Our Commitments
- Quality and its improvement are the responsibility of every member of AEROJETWAY AIRPORT SERVICES, beginning with Management.
- Quality is achieved by planning, executing, reviewing, and improving the Management System while consistently considering both internal and external organizational contexts.
- Quality is oriented toward satisfying all stakeholders through the organization's commitment to fulfilling their needs and requirements, along with legal, regulatory, and service-specific obligations.
- The quality of our services relies on the effectiveness of our Quality Management System, where error prevention is fundamental, always pursuing continuous improvement.
- Quality drives us to prioritize technological evolution and leverage innovations that new technologies make available to enhance our operations.
- Quality requires everyone's participation and collaboration; therefore, this Policy is disseminated to all AEROJETWAY AIRPORT SERVICES personnel for awareness and understanding.
- Commitment to environmental protection, including pollution prevention to reduce climate change impact.
- Promotion of efficient use of available natural resources.
- Establishment and regular review of objectives and targets aligned with the commitments stated in this declaration.
For the effective implementation of these principles, full support from both the management team and all staff members is absolutely essential.
To fulfill these commitments, we have designed and approved specific objectives that are regularly measured and evaluated.
Approved by:
Management
January 21, 2026
Rev 01 | January 21, 2026